NuSwipe Technology Private Limited and its services and applications, including client dashboards, APIs, portals, bots, and mobile platforms (“Website/Platforms/Services/Applications”), are committed to safeguarding your personal information and ensuring your continued trust in our services. This Privacy Policy outlines how we collect, process, use, and protect your personal data while offering our rewards, gifting, and corporate engagement solutions.

This Privacy Policy is applicable if your account is created directly by you or on behalf of you by your organization, employer, or client, and also when you interact with NuSwipe through any of our digital platforms or APIs.

NuSwipe reserves the right to amend this Privacy Policy at any time. You will be notified of such updates through the platform or via email. We recommend reviewing this page periodically to stay informed.

1. What Data We Collect

NuSwipe may collect the following categories of personal and professional data (“Personal Data”) for the purpose of providing and improving our services:

a. Basic Personal Information
• Name, email address, mobile number
• Gender, date of birth
• Address or delivery location

b. Employment & Business Data
• Organization name, department, designation
• Location, joining date, official ID, employee code
• Manager and HR contact details (if applicable)

c. Platform Interaction Data
• Order history, transaction IDs, voucher redemptions
• Feedback, support queries, and chat records
• Account credentials (username, hashed passwords)

d. Technical & Analytical Data (“Anonymous Data”)
• IP address, browser/device info, app version
• Login time, usage logs, clickstream, cookies
• API call records and metadata (for client integrations)

 

2. How We Store Your Data

Your Personal Data is securely stored on cloud infrastructure hosted by reputed and compliant Cloud Service Providers (CSPs), in accordance with global security protocols. These providers ensure:
• Data encryption in transit and at rest
• Redundant backup and disaster recovery
• Access control, audit logs, and compliance with ISO standards

 

3. Why We Collect & Process Your Data

We collect your Personal Data to:
• Enable, operate, and personalize your NuSwipe dashboard or API access
• Deliver digital gift cards, rewards, and notifications
• Provide support, troubleshoot issues, and resolve queries
• Inform you of updates, transactions, or campaigns
• Analyze usage data to improve platform efficiency

All processing is aligned with our contract with you or your organization, applicable laws, and your consent.

 

4. Marketing & Communication

Unless you explicitly opt-in, NuSwipe does not sell, share, or use your data for unsolicited marketing. We may occasionally contact you for:
• Product updates, feature announcements, and service alerts
• Transaction confirmations, delivery updates, or security prompts
• Personalized suggestions within the scope of NuSwipe offerings

 

5. When We Share Your Data

We may disclose your Personal Data only under these limited circumstances:
• With your employer or authorized organizational representatives
• With trusted third parties such as payment processors, API issuers, logistics/delivery services, and fraud detection tools
• As required under law or regulatory obligation, via court or government authority
• With our affiliated vendors or sub-processors under strict data privacy contracts

NuSwipe never sells user data to advertisers or third-party marketing companies.

 

6. Data Retention

We retain your data only for as long as necessary to:
• Fulfill the purpose for which it was collected
• Comply with legal, tax, or compliance obligations
• Support post-transaction assistance or reissuance of vouchers

Upon account deactivation, your data is securely archived or deleted after a reasonable retention period.

 

7. Your Rights

You have the following rights with respect to your personal data:

a. Right to Access & Correction

You may view, update, or request correction of your data through the dashboard or by contacting us.

b. Right to Withdraw Consent

You may withdraw consent at any time by contacting support@nuswipe.in. However, this may impact your access to certain services.

c. Right to Erasure

You may request the deletion of your Personal Data. Upon verification and approval by your employer (if applicable), we will erase the requested data unless legally obligated to retain it.

d. Right to Data Portability

You may request a machine-readable copy of your data, which will be shared within a reasonable time as per regulations.

 

8. Cookies & Tracking Technologies

Our platforms use cookies and similar technologies to:
• Maintain session information
• Improve performance and personalize experience
• Analyze traffic and user behavior

You can manage cookie preferences via your browser settings. However, disabling cookies may impact certain functionalities.

 

9. Data Breach Notification

In case of a data breach, NuSwipe will:
• Notify impacted users and/or organizations without undue delay
• Initiate internal investigation and corrective action
• Provide updates within 48 hours (or as mandated by law)

 

10. Third-Party Services & Links

Our platform may contain links to external websites or integrations with third-party services. NuSwipe is not responsible for the privacy practices or data handling of those external entities. Please review their privacy policies separately.

 

11. Grievances & Contact

If you have any questions, concerns, or grievances regarding this Privacy Policy or your data, please reach out to us:

Grievance Officer:
NuSwipe Technology Pvt. Ltd.
Email: support@nuswipe.in
Phone:
Website: www.nuswipe.in

12. Consent

By using the NuSwipe platform or any of its services, you:
• Acknowledge and agree to this Privacy Policy
• Provide explicit consent to collect and use your data as described
• Understand your rights and our responsibilities under this agreement